Return and Refund Policy
NAHOBA.COM RETURN AND REFUND POLICY
RETURNS
Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Several types of products are exempt from return, including:
Perishable goods such as food, flowers, newspapers or magazines.
Intimate or sanitary products.
Hazardous materials.
Flammable liquids or gases.
Additional items that cannot be returned:
Gift cards.
Downloadable software products.
Some health and personal care items.
To complete your return, a receipt or proof of purchase is required.
Do not return your purchase to the manufacturer.
PARTIAL REFUNDS (if applicable)
Partial refunds will be granted in certain situations:
Books with obvious signs of use.
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not attributable to our error.
Any item returned more than 30 days after delivery.
REFUNDS (if applicable)
Once we receive and inspect your return, we will send you an email notifying you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
LATE OR MISSING REFUNDS (if applicable)
If you haven't received your refund yet:
Check your bank account again.
Then, contact your credit card company, as it may take some time before your refund is officially reflected.
Afterwards, contact your bank, as processing may take some time.
If after following these steps you still haven't received your refund, you can contact us at: jimmy.store.mx@gmail.com .
SALE ITEMS (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items are non-refundable.
CHANGES (if applicable)
We only replace items if they are defective or damaged.
To request an exchange for the same item, please email us at: jimmy.store.mx@gmail.com
And send your article to the following address:
Mayakoba City Gardens,
MZ 02, LT 02, Private Goreme III, 103 BI1,
Solidarity, Q. Roo, 77724, Mexico.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item wasn't marked as a gift, or the gift giver requested shipping to their address, we will issue a refund to that person.
SHIPMENT
To return your product, you must send it to:
Mayakoba City Gardens,
MZ 02, LT 02, Private Goreme III, 103 BI1,
Solidarity, Q. Roo, 77724, Mexico.
Return shipping costs are your responsibility.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you're shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee receipt of your returned item.